She bought the scarf. I was managing the shop on my own. It was busy, but I know I told her that the scarf had to be hand washed. I just know I did. Actually, this is a Chinese silk.
她买了围巾。 当时我在自己经营这间商店。 当时很忙，但是我的确有告诉她这围巾必须手洗。 我肯定我说过的。 事实上，这是中国丝绸。
She bought the scarf. I was managing the shop on my own. It was busy, but I know I told her that the scarf had to be hand washed. I just know I did. Actually, this is a Chinese silk.
It was hand made. The design was painted by hand, so it really should be hand washed. It's really not my fault. I just don't want her to be angry with me.
She's spent over three hundred pounds in here.
I did tell her to hand wash it. I know I did.
Kate, it's OK. It's not about who's right or who's wrong. Well, no, actually the customer's always right and we need to do everything we can to keep them satisfied. But you're fine, you did a good job. Really.